Privacy Policy

This Privacy Policy describes how your personal Information is collected, used, and shared when you visit or make a purchase from sensorystand.com.au (the “Site”).

What is Personal Information and Why do We Collect It

When you visit the Site, we need to capture certain Information about your device, such as Information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect Information about the individual web pages or products you view, what websites or search terms referred you to the Site and Information about how you interact with the Site.

We do that in order to:

• Remember who you are after you log in so that you do not need to authenticate at each click.
• Monitor if our website is running with high performance, which we are striving to provide.
• Let you browse between products without having to start back from the home page at each click.
• Remember, if you put something in your shopping cart before you decide to checkout.
• Control that your data is processed securely.

We refer to this automatically-collected Information as “Device Information”.
We collect Device Information using the following technologies:

•  “Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more Information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
•  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record Information about how you browse the Site.
  

Additionally, when you make a purchase or attempt to purchase through the Site, we will need more specific Information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, company name, phone number, email address, and your shipping and billing address. We also use your contact and order Information to send you communication-related to the processing of your order (order confirmation email, an email with tracking Information, and an email letting you know that the package has been delivered). We will ask you to provide this Information on our “checkout page” before letting you finalize your purchase with the payment. We refer to this Information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency. 

How do We Use your Personal Information?
We use the Order Information that we generally collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
● Communicate with you
● Screen our orders for potential risk or fraud; and
● When in line with the preferences you have shared with us, provide you with Information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store -you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for Information we receive, or otherwise protect our rights.

Access to Your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Sensory Stand will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested Information.

Policy Updates

We may update this privacy policy from time to time to reflect, for example, changes to our practices or other operational, legal, or regulatory reasons.

Privacy Policy Enquiries
For more Information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@sensorystand.com.au.